Job Title: Commercial Manager

Company: Genie Ventures Ltd

Department: Broadband Genie

Location: Flexible - Remote with use of Cambridge office and occasional travel

Working Hours: Full Time 37.5 hours per week with flexible working arrangements

Salary Range: £35,338 - £38,283 pa

About Us

Broadband Genie is an independent UK comparison service for home broadband, TV, landline, and mobile home broadband services.

Our team of broadband experts ensure our comparison tables are up to date with the best deals from all the UK’s leading suppliers.

We are proud to be a certified Great Place to Work 2024/25!

Job Overview

There’s an exciting new role opening up in the Commercial team here at Broadband Genie. The aim of this role is to proactively contribute to the stability and growth of the commercial operation on Broadband Genie whilst delivering an excellent service to the broadband providers and partners we work with and our website’s customers.

This is a full time role being a part of the commercial team within Broadband Genie. Duties include managing a selection of our providers and partners, securing stronger commercials with providers, and securing market leading deals for our customers and partners. All while contributing to ensure Broadband Genie are well positioned to achieve ours and our clients’ objectives, with the potential opportunity to become the face of Broadband Genie with providers, partners and even the media.

You will be a highly organised individual, motivated by hitting targets and capable of devising, implementing and seeing through key processes while undertaking professional communications with all stakeholders. At Broadband Genie we strive for operational excellence and you will play a fundamental role in providing this.

Key Responsibilities

The primary role will be to offer Genie magic service to our clients and deliver continued commercial growth to help Broadband Genie reach the next level.

Regular duties will include, but not be limited to:

Playing a key role in and delivering the commercial strategy to achieve targets

Contributing to Broadband Genie’s commercial proposition including what we sell and pricing
Providing key input and feedback into setting commercial targets

Being a face of Broadband Genie

A key point of contact for providers, partners, and potentially the media
Representing us as the broadband experts that we are

Working alongside the Head of Commercial to manage day-to-day relationships with leading providers including but not limited to:

Ensuring product information is correct and offers up to date
Develop and maintain excellent relationships with providers
Responsibility for hitting targets through any mixture of levers, leading with CPA but also through tenancy, bonuses or other
Forming well thought out and clear commercial proposals to providers alongside forecasts using our internal tools which make this clearer
Responsibility for securing market leading exclusives for our customers
Work with marketing and product heads to ensure clients are put in appropriate positions onsite to achieve their objectives and drive growth
Performance analysis and recommendations including insights into overall market including their competitors using our clear click share, switches share and conversion rate data to help convey your recommendations
Sharing Broadband Genie updates and results of our strategy to leading providers
Engaging providers on additional opportunities to help us achieve our objectives, including but not limited to telesales, upgrades, regrades, TV and mobile
Lead on performance sections of regular meetings with clients including quarterly reviews and calls and relay key action points internally
Maintaining and staying on top of to do lists with leading providers
Working alongside Head of Commercial to bring new broadband providers onsite at commercials which are aligned with our targets
Using insights gained from providers to put forward product suggestions to help us and them achieve their objectives while ensuring the value is clearly highlighted internally to ensure its priority
Work alongside Product team on delivery as a key stakeholder
Strong understanding of our existing contracts and moving towards providing recommendations on how to improve them

Partner management:

Work with the Head of Commercial managing our partners including but not limited to, improving their performance, product and communicating offers and payments due

Customer services:

Provide senior support to the customer service team
Ensure we communicate effectively with broadband providers regarding queries

Performance reporting

Responsible for communication of commercial performance to all key clients
Lead on performance reporting on all bi-weekly and quarterly reporting and presentations
Play a key role in team meetings communicating commercial updates and performance vs targets

Finance

Work alongside the Head of Commercial on the delivery of key projects such as the annual reconciliation
Liaise with clients on any major financial issues, e.g. delay of payment or payment status changing and update Awin payment status reports
Play an active role in P&L and budget work for all clients' numbers

Team Player

Ensure team resources are keeping up to date with offer changes including all USPs of product information and the addition of new products (e.g. Full Fibre)
Play an active role in learning about the online industry and sharing learnings with the team
Form a best-in-class handover process for your broadband providers when relevant
Clear communication and prioritisation skills with the team, delegating tasks if required or helping where time allows

Experience & Skills

Experience

Integrated into the affiliate industry with a demonstrable passion for it
B2B partnerships experience - preferably in the affiliate space but if relevant other experience please do apply, it’s not a deal breaker
Previous experience in the affiliate industry within the telecoms sector (Desirable)
An understanding of the affiliate industry and price comparison (Desirable)
Experience identifying new opportunities (Desirable)
Effective at follow-up communications (Desirable)
Face-to-face experience in managing senior stakeholders (Desirable)

Skills

Highly adept at influencing and relationship building with partners and colleagues
Strong presentation skills
Ability to analyse data to come up with suitable recommendations to help clients and the business
Exceptional networker, ability to manage stakeholders at all levels and able to make connections across a partner’s organisation
Able to be creative and think outside the box, come up with original ideas to promote our brand and our value proposition
Willing and able to travel to providers or partners across the UK
Good problem solver, collaborative, and creative - able to identify ways to bring the wider team and partnerships together within resources to achieve objectives

What We Offer

Remote Working Allowance - We pay all Genies £126 per month WFH allowance
Flexible Working - We provide flexibility in working options and work in a distributed team model
25 Days Annual Leave + Bank Holidays
Enhanced Absence and Family Leave Policies
Workplace Pension - Your 4% employee contribution is matched by Genie via salary exchange
Employee Referral Scheme - A bonus payment if we hire someone you recommend
Electric Car Scheme - Allows you to lease an electric car through salary exchange, giving savings on Tax and NI
Cycle to Work Scheme - The Cycle2Work Scheme allows you to buy a new bike for commuting to work, spreading the cost over 12 months via salary exchange
Genie Academy - Our in-house training helps develop talented people into world-class digital marketers. Courses cover all aspects of the business
Quarterly Social Events - We all get an afternoon off each quarter to attend a staff social. Events range from bowling and punting to cocktail making and quizzes
Access to Spill - Professional therapist sessions
Wellness Activities - Workshops and support sessions cover everything from crafting, exercise, posture and staying fit in the workplace through to managing both stress and financial wellbeing
Wellbeing Perks - Paid eye tests, contribution towards glasses for DSE use and a yearly flu jab reimbursement
Genieversaries - Work anniversary awards give gratitude to Genies for their dedication and commitment to the business

We look forward to receiving your application!

Closing Date: Monday 30th September

Diversity, Equity & Inclusion

Genie is committed to creating a diverse, equitable, and inclusive experience for our Genies and clients, in turn fostering a safe and happy workplace where everyone can be their authentic selves and thrive. We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please let us know via apply@genieventures.co.uk