Commercial Manager

Job Description

• Management of Customer Services, Customer Complaints, Customer Relations.
• Consult and process the energy application, liaise with client (or investor), electrical consultant, Pihak Berkuasa Tempatan for the energy application matter.
• Delivery of Customer Satisfaction Survey as required by License.
• Update and review Meter Accuracy List with completed Meter Accuracy WO & forms.
• Preparation, implementation and review of Commercial Procedures and Standing Instructions
• Delivery of Energy Efficiency information to customers and Malaysia Energy Literacy Program (MELP) activities.
• Monitoring, recording and reporting on Customer Service Performance Criteria
• Monitoring, recording and reporting on Suruhanjaya Tenaga Minimal Service Level (MSL) and Guarantee Service Level (GSL).
• Management of Debts Collection in cooperation with Financial Controller.
• Preparation of reports on commercial activities for inputting into Distribution Reports.
• Preparation and submission of tenant load monthly status report to NUR.
• Development, Preparation and Maintenance of Customer Database.
• Liaison with statutory and regulatory bodies (Energy Commission, Local Authority, TNB) on Commercial Matters.
• Liaison with NUR Nominated representative on Commercial topics.
• Liaison with Customers and Customer’s Representatives as required (including potential customers) for applications for New Supply or Increased Supply.
• Monitoring, analysis and reporting on Power Quality to Customers, NUR and Statutory bodies.
• Management of billing system & customer care system to record and track customer service requests (when the system will be in operation)
• Meeting customers on a regular basis to discuss issues pertaining to billing, supply, maintenance dates, Power Quality and Efficient Energy Management
• Conduct safety audits
• Do standby duties if required

Job Requirements

• Hold Degree in Electrical Engineering (preferable major in power system, general electrical and electronic E&E is acceptable)
• Registered with Board of Engineer Malaysia.
• At Least 7 years of working experience in electrical base industrial.
• At least 2 to 3 years of working experience in customer services.