Operations and Commercial Manager

_{31st January, 2025}

Job Advertisement: Operations and Commercial Manager
Location: Bristol, BS16
Salary: £68,031 - £76,531 Per Annum
Job Type: Permanent, Full-time

We are seeking a dynamic and experienced Commercial and Operations Manager who embodies our core values and has the ability to foster talent, guide teams towards success, and drive business growth. This pivotal role will be instrumental in ensuring the continued excellence of our property services business.

What We Offer:

• Company Profit Share Scheme (§12% secured last year).
• Private Mileage Scheme – Outstanding benefits for personal use.
• Pension Contribution – Employer contribution up to 10%.
• Annual Leave Flexibility – Buy up to 5 additional days or sell up to 3 days per year.
• Health & Wellbeing Benefits – Private medical insurance, permanent health insurance, and life insurance.
• Employee Assistance Program – Supporting health and wellbeing.

Your Role as Operations and Commercial Manager:

• Team Development & Leadership: Identify, nurture, and develop talent, leveraging individual skills to benefit the business.
• Client Relationship Management: Build and maintain key client relationships, ensuring high-quality service delivery and securing extended/new business.
• Financial & Budgetary Oversight: Take responsibility for business budgets and P&L management, working alongside the commercial team.
• Operational Excellence: Drive high productivity levels within the operational team, ensuring all work meets stringent quality standards.
• Compliance & Quality Assurance: Maintain safety and quality standards, ensuring all contracts meet targets and expectations.
• Financial Reporting & Strategy: Lead financial reporting processes for monthly and quarterly reviews, working collaboratively with the General Manager.

What You’ll Bring:

• Leadership Experience: Proven track record in a similar leadership role, ideally in responsive/maintenance contracting or a high-volume service-based business.
• People Management: Passion for team engagement, empowerment, and development, fostering a motivated workforce.
• Strategic & Financial Acumen: Experience contributing to business/operational planning and managing P&L budgets up to £7 million.
• Client-Focused Approach: Ability to develop and maintain exceptional client relationships, understanding contract expectations, KPIs, and SLAs.
• Dispute Resolution Skills: Expertise in managing contractual disputes effectively, ensuring business integrity and client satisfaction.

Additional Benefits:

• Annual Pay Reviews – Ensuring competitive compensation.
• Enhanced Maternity/Paternity Pay – Supporting your family life.
• Training & Development Opportunities – Grow your career with us.
• Exclusive Trade Discounts – Benefits for you, friends, and family.
• Specsavers Vouchers – Eye care support.

For more information about our full range of benefits, please visit our website.
If you're looking for a challenging, rewarding leadership role within a thriving business, apply today!